Nick Francis is on a mission to make the “help desk” an amazing experience for every business. He and his team have created a powerful platform that puts the customer first and makes it easier for every business to make customer service a great experience. On the road to building his company, he has learned quite a few things which he shares in this candid interview. He talks about:
- Why he is so passionate about serving the customer.
- Why he had to fire 40% of his company.
- How he uses radical transparency to lead his mostly remote workforce.