145 — Nick Francis

Podcast Summary:

Nick Francis is on a mission to make the “help desk” an amazing experience for every business. He and his team have created a powerful platform that puts the customer first and makes it easier for every business to make customer service a great experience. On the road to building his company, he has learned quite a few things which he shares in this candid interview. He talks about:

  • Why he is so passionate about serving the customer.
  • Why he had to fire 40% of his company.
  • How he uses radical transparency to lead his mostly remote workforce.

Click to Tweet @nickfrancis, Founder & CEO @helpscout, is revolutionizing the #helpdesk for a new generation of businesses https://fromfoundertoceo.com/?p=2338

 

Name: Nick Francis, Co-founder & CEO

Company: Help Scout

Headquartered In: Boston, Massachusetts

Powerful Promise of Value: Help Scout is a help desk for teams that insist on
a delightful customer experience.

Book Nick Recommended: Remote: Office Not Required

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The Generous Deal Nick’s Company Is Offering Early Stage Businesses: Click Here

Contacts: www.helpscout.com, @NickFrancis (Twitter), nick@helpscout.com (Email)

Sponsored by: Khorus

Helping your team stay on track is much easier with Khorus. Founding CEOs use Khorus to drive performance, manage talent, and build a strong culture. And, I love the way it helps Founding CEOs better clarify big-picture priorities, align employees around those priorities, and drive predictable performance. Try out their demo…it’s great!

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Want more productivity?

Try some of these 63 productivity hacks from 50 Top Founding CEOs.
Download the PDF today!

You’ll also receive our ezine full of podcast updates and tips and tricks from Todd.

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book-image

Want more productivity?

Try some of these 63 productivity hacks from 50 Top Founding CEOs.
Download the PDF today!

You’ll also receive our ezine full of podcast updates and tips and tricks from Todd.