145 — Nick Francis

Podcast Summary:

Nick Francis is on a mission to make the “help desk” an amazing experience for every business. He and his team have created a powerful platform that puts the customer first and makes it easier for every business to make customer service a great experience. On the road to building his company, he has learned quite a few things which he shares in this candid interview. He talks about:

  • Why he is so passionate about serving the customer.
  • Why he had to fire 40% of his company.
  • How he uses radical transparency to lead his mostly remote workforce.

Click to Tweet @nickfrancis, Founder & CEO @helpscout, is revolutionizing the #helpdesk for a new generation of businesses https://fromfoundertoceo.com/?p=2338

 

Name: Nick Francis, Co-founder & CEO

Company: Help Scout

Headquartered In: Boston, Massachusetts

Powerful Promise of Value: Help Scout is a help desk for teams that insist on
a delightful customer experience.

Book Nick Recommended: Remote: Office Not Required

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The Generous Deal Nick’s Company Is Offering Early Stage Businesses: Click Here

Contacts: www.helpscout.com, @NickFrancis (Twitter), nick@helpscout.com (Email)

Sponsored by: Khorus

Helping your team stay on track is much easier with Khorus. Founding CEOs use Khorus to drive performance, manage talent, and build a strong culture. And, I love the way it helps Founding CEOs better clarify big-picture priorities, align employees around those priorities, and drive predictable performance. Try out their demo…it’s great!

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book-image

10 Top Founders Reveal Their Secrets to Scaling Up

Did you know that fewer than 25% of Founding CEOs have led their companies to initial public offerings?

Download the PDF today!

You’ll also receive our ezine full of podcast updates and tips and tricks from Todd.

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book-image

10 Top Founders Reveal Their Secrets to Scaling Up

Did you know that fewer than 25% of Founding CEOs have led their companies to initial public offerings?

Download the PDF today!

You’ll also receive our ezine full of podcast updates and tips and tricks from Todd.