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041 — Laura Novak

Podcast Summary:

Laura Novak is a the Founder and CEO of Little Nest Portraits who has uncovered the secret sauce of growing a high touch, high quality portrait studio franchise in the age of smart phone photos. Her commitment to her customers, growth opportunities for her employees, and a dedication to organizational excellence all come together in a powerful CEO who continues to grow. And, I truly enjoyed her story about following up on customer concerns and her somewhat unconventional approach to filling the organizational roles in her organization. Her company may be called LITTLE Nest, but she is growing this into a BIG business. 🙂

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